About

Tulips at Fairfax Campus

Who can use the services of the Office of the Ombudsman?

The Office of the Ombudsman primarily serves currently enrolled undergraduate, graduate, and non-degree students of George Mason University.

Role of the Ombudsman

At the Office of the Ombudsman, you retain control over your decisions regarding the issues you bring to the office, and over your next steps, if you decide to take any next steps. Our work is personalized to each individual visitor’s needs and situation, so, among other things, we may:

  • Listen
  • Discuss concerns and clarify issues
  • Ask questions
  • Help identify options for the issues discussed
  • Clarify university policies and formal processes that affect you
  • Gather relevant information from other sources
  • Offer information about other university resources
  • Conduct facilitated or mediated discussions

The Office of the Ombudsman cannot:

  • Serve as an advocate for any person or group
  • Assist directly in matters that are undergoing formal procedures
  • Offer legal advice
  • Be a third party in a negotiation or discussion
  • Offer psychological counseling
  • Establish, change or waive policies
  • Make decisions or findings of fact
  • Take formal complaints or serve as an agent of notice for George Mason University
  • Guide visitors in a particular direction
  • File formal complaints or investigate concerns