Role of the Ombudsman
The ombudsman is an advocate for fairness and the equitable treatment of students, operates independently of all formal grievance processes at the university, and considers all sides of an issue in an impartial and objective manner. The ombudsman has no authority to make exceptions or to grant requests, but can perform informal investigations and, as a result, may recommend actions that lead to changes in processes and policies at the university. Meetings with the ombudsman are confidential. The ombudsman can be a resource for undergraduate and graduate students at the university.
What the Ombudsman does:
What the Ombudsman does not do:
The Office of the Ombudsman observes confidentiality, and respects your right to privacy. The Ombudsman does not take part in any formal grievance procedures at George Mason University, and will not disclose your information or information about who uses the office's services. Confidentiality is the privilege of the Office, is not observed only in cases when there is the potential for harm or injury.
When should I see the Ombudsman?
At George Mason University you have a wide array of formal channels to address or clarify questions or concerns that you may have. However, if you believe that your issues are not properly addressed or resolved, if delays are encountered, or if confidential issues need to be discussed, you can get in touch with the Ombudsman.
You can contact the Ombudsman whenever you find yourself in any of the following situations:
- You need help and want to know what options are available
- You feel that you are not receiving fair treatment
- You find that a university policy is not clear and/or you think it has been applied to you in an unfair way
- You want someone to help you mediate a problem
- You have a concern and you want to talk privately with someone who will listen to you