Role of the Ombudsman

photo of a puzzle pieceThe ombudsman is an advocate for fairness and the equitable treatment of students, operates independently of all formal grievance processes at the university, and considers all sides of an issue in an impartial and objective manner. The ombudsman has no authority to make exceptions or to grant requests, but can perform informal investigations and, as a result, may recommend actions that lead to changes in processes and policies at the university. Meetings with the ombudsman are confidential. The ombudsman can be a resource for undergraduate and graduate students at the university.

What the Ombudsman does:

  • Provides a neutral and safe environment to talk
  • Listens to concerns and complaints
  • Presents options and helps to evaluate those options
  • Helps students understand university policies and procedures
  • Performs informal investigations
  • Assists students in the pursuit of a resolution
  • Refers students to appropriate campus resources
  • Mediates conflicts
  • Advocates for a fair process

What the Ombudsman does not do:

  • Advocate for the student or the university
  • Make judgments
  • Make decisions on the individuals behalf
  • Overturn academic actions
  • Take part in formal grievance procedures
  • Provide legal advice

Confidentiality

The Office of the Ombudsman observes confidentiality, and respects your right to privacy. The Ombudsman does not take part in any formal grievance procedures at George Mason University, and will not disclose your information or information about who uses the office's services. Confidentiality is the privilege of the Office, is not observed only in cases when there is the potential for harm or injury.

When should I see the Ombudsman? 

At George Mason University you have a wide array of formal channels to address or clarify questions or concerns that you may have. However, if you believe that your issues are not properly addressed or resolved, if delays are encountered, or if confidential issues need to be discussed, you can get in touch with the Ombudsman.

You can contact the Ombudsman whenever you find yourself in any of the following situations: